Interviewing a Mover

“I’d wish I’d know that before I made a decision.”  If you’ve ever regrettably said this to yourself, having a checklist might have prevented the issue in the first place.  This list of questions can provide you with things to discuss when interviewing a moving company.

 Fees

• What is the charge for packing?
• Does it include boxes? If not, what do they cost and will you deliver them?
• Is there an additional charge to deliver some items to a storage unit?  

Insurance

• How is a damage claim handled? 
• What insurance do you provide and is there a cost? 
• Does the insurance cover items packed by the owner? 
• Can additional insurance be purchased? 
• If items are covered by my Homeowner’s insurance, whose insurance pays first?

Unusual Items

• Can you ship my car(s)? Will they be in the moving van or towed? 
• What are the charges for shipping cars, lawn tractors, etc? 
• What items cannot be shipped? 
• If a shuttle truck is needed because of the location of my house or size of the drive way, is there an additional charge? What about stairs?
• If packing and loading are on different days, can you leave the beds and other basics out for us to use?

Dates

• What dates are available for our move?
• What date will you pack and how long will this take? 
• What date will you load the van? 
• What date will the van arrive at my new location? 
• If my new home is not ready for delivery, how many days can it be delayed before there is a charge? 
• What is the charge for additional days or weeks?

Terms

• Are there any additional fees that I’m responsible for that have not been discussed? 
• What are the terms of payment? 
• Is a down payment required? 
• When will the balance be due and who is authorized to accept it?